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Customer Service

Our experienced team provides knowledgeable, responsive support for project planning, material takeoffs and custom solutions tailored to every job. From quick questions to complex builds, we're here to make your work easier.

-How We Support Your Success

From project planning and precise takeoffs to custom solutions, our team delivers responsive expertise tailored to every construction challenge.

-Project Planning Assistance

Need help matching materials to blueprints? Our team reviews your plans, recommends the right Building Materials/Products and helps you avoid costly mistakes before ordering.

-Fast Material Takeoffs

Send us your project specs - we'll provide accurate quantity takeoffs for all the Building materials so you order exactly what you need, No more, No less.

-Custom Order Solutions

Special sizes, finishes or delivery timing? We coordinate with manufacturers and coordinate logistics to solve your unique project challenges.

-Available When Builders Work

Phone support M-F 7AM-6PM, Saturday 8AM-2PM. Real people who understand construction—not automated systems or 9-5 office hours.

-Problem Solving Partnership

Wrong material delivered? Job site change order? We make it right quickly with exchanges, rush orders or credits so you stay on schedule.

FREE QUOTE ​

FAQs:

Q. What hours is customer support available?
A. Phone support is available Monday through Friday, 8 AM to 5 PM, and Saturday 10 AM to 2 PM, with real team members, not an automated system.

Q.  Can Highline help me figure out how much material I need? 
A.  Yes - send us your project specs and our team provides accurate quantity takeoffs, using our product catalog as reference, so you order exactly what you need.

Q.  What if the wrong material was delivered to my job site? 
A.  Contact us right away - we handle exchanges, rush orders, or credits to fix the issue quickly and keep your project on schedule.

Q.   Can your team help with project planning, not just orders?
 
A.   Yes - our team reviews plans and blueprints, recommends the right materials, and helps you avoid costly mistakes before you order.

Q.    Do you help with special sizes or finishes not in standard stock?
 
A.    Yes - we coordinate directly with manufacturers on custom sizes, finishes, and delivery timing for unique project needs.